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SMTP support for outbound email

Edited
William English
William English Mar 19, 2020

Is it possible to configure Jira Service Desk Cloud to send outbound emails using an external email account via SMTP.  I see the configuration to retrieve email via IMAP for the Inbound channel, but I don't see a similar configuration controls for the outbound channel.

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Dario B
Dario B
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 20, 2020 • edited

Hello @William English ,

Welcome to the Atlassian Community!

It is not currently possible to configure your own SMTP in in Atlassian Cloud applictions, as documented in:

However, the possibility to configure the sender email address for a Jira Cloud project that will also serve as the reply address for responses to notifications is already available and it is explained in the below documentation:

 

I hope this helps.

 

Cheers,
Dario

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