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Restrict request type for customers

manmohan.adhikari
manmohan.adhikari Jan 02, 2020

Is there a way for us to restrict Request Types for specific customers within the same Project? I have two organizations that request IT work from us, but one organizations only needs help Requests on hardware and the other only on software. When they see the customer portal, I don't want them to see both options for hardware and software. Only for what they are looking for. Can this be done? This is specific to Jira Service Desk for Cloud

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Ana Alvarez
Ana Alvarez Apr 20, 2020

I have a similar need as Manmohan. @John Funk do you know of or can you recommend specific plugins that provide this functionality?

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Ashkan Malekly
Ashkan Malekly
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Jan 07, 2020

Hi @manmohan.adhikari 

You can restrict request types with plugin extension for the Jira service desk. After installing this add-on, you can restrict groups or users in the visibility section.

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John Funk
John Funk
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Jan 06, 2020

Hi @manmohan.adhikari  - No, you are not going to be able to do that in a single portal. You would need to create two different portals. 

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Victor Mutambuki [Mumo Systems]
Victor Mutambuki [Mumo Systems]
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Jan 02, 2020

Manmohan,

Unfortunately you cannot. Only thing you can restrict is who can access knowledge base.

Victor

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