Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Restrict request type for customers

Is there a way for us to restrict Request Types for specific customers within the same Project? I have two organizations that request IT work from us, but one organizations only needs help Requests on hardware and the other only on software. When they see the customer portal, I don't want them to see both options for hardware and software. Only for what they are looking for. Can this be done? This is specific to Jira Service Desk for Cloud

4 answers

I have a similar need as Manmohan. @John Funk do you know of or can you recommend specific plugins that provide this functionality?

0 votes

Hi @manmohan.adhikari 

You can restrict request types with plugin extension for the Jira service desk. After installing this add-on, you can restrict groups or users in the visibility section.

0 votes
John Funk Community Leader Jan 06, 2020

Hi @manmohan.adhikari  - No, you are not going to be able to do that in a single portal. You would need to create two different portals. 


Unfortunately you cannot. Only thing you can restrict is who can access knowledge base.


Suggest an answer

Log in or Sign up to answer

Atlassian Community Events