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Reply Jira

Edited

HI,

 

I have issue from reply jira tiket, if i reply jira from email why instead became a new ticket?

is there a solution to my problem ? so that does't make a new ticket if i reply jira from email 

 

Thanks

 

1 comment

Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 15, 2020

Hi @Arif Kurniawan

How is your mail handler set up?

Normally you have the option to also add a comment to an existing ticket when that ticket is found in the subject. If the customer however changes that subject and removes the issue key the reply will create a new ticket.

You can of course turn off new ticket creation by mail as a whole as well.

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