I successfully modified the templates for my regulars notifications, however I'm couldn't find where to change the default text that is appended to each to the notifications sent to a customer when a custom workflow status has changed.
Ex: We have a "Aknowledged" workflow status and when we change the status to it, an customer notification is sent with a default text; I would like to change it.
Thank you very much!
looks like you created a new ticket and right away you moved the issue to acknowledged so Jira merged both notifications into one email. Give it some time to receive the ticket created notification and then move it to acknowledge and show me the results if that didn't work
Emails are sent within a minute or two. You can't disable the merge of the emails. If it's going to happen almost right away, I would consider making the text considering the fact that most likely both emails will arrive together, something like
"Quick update your issue has been acknowledged by and we should be working on it very soon"
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