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I am on another helpdesk provider and am looking to transfer to Jira Service desk cloud based. Can anyone tell me the best way to migrate helpdesks over to Jira?
Jira Server Desk has a CSV import feature. You can look at that as well.
Refer to this document: https://confluence.atlassian.com/adminjiraserver/importing-data-from-csv-938847533.html
You first need to export the data from your current tool into a CSV format.
Then configure Jira Service Desk to match your existing requirements - projects, workflows, issue types and various schemes. Format the CSV that Jira can accept based on your requirements of course.
It can take a while, may not be straight forward but certainly possible if planned properly.
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