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Migrating to Jira service desk from another helpdesk provider

Aftab_Akhtar
Aftab_Akhtar Mar 08, 2019

I am on another helpdesk provider and am looking to transfer to Jira Service desk cloud based. Can anyone tell me the best way to migrate helpdesks over to Jira?

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Ravi Sagar _Sparxsys_
Ravi Sagar _Sparxsys_
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Mar 08, 2019

Jira Server Desk has a CSV import feature. You can look at that as well.

Refer to this document: https://confluence.atlassian.com/adminjiraserver/importing-data-from-csv-938847533.html

You first need to export the data from your current tool into a CSV format.

Then configure Jira Service Desk to match your existing requirements - projects, workflows, issue types and various schemes. Format the CSV that Jira can accept based on your requirements of course.

It can take a while, may not be straight forward but certainly possible if planned properly.

Ravi

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