tl;dr: Sending a link to a Confluence KB to a customer allows them to create a user account.
Our JSM project is not currently linked to Azure AD. This might solve the problem.
When I send a customer a link to a Confluence page, it's creating a user account for them, and making a second entry in the customers list.
Here's a screenshot from the customers list on my JSM project:
These two entries are for the same person, C.H.
1. I sent CH a link to our portal. He was prompted to sign in and create an account with a password. That created the second entry you see in the picture above.
Most of the entries look like that one. They're either created when someone sends an emailed request, or when I manually add them to the list by their email address.
2. This one was created when I sent CH a link to a page in Confluence. The space is linked to the JSM project with permissions that allow non-licensed customers to view it.
When he clicked on the link, he got this prompt:
CH clicked on the link and was prompted to sign up. He used his Microsoft account. This created a user account for him.
This is obviously not what I want.
I realize if he had clicked on the "Already have an Atlassian account? Log in" link, that might have done what I wanted it to do. Is that true?
Also, I don't want anyone with this link having the ability to just join my project.
What do I need to do differently? I need to be able to send customers links to KB articles, but not if they're going to be set up as users.
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