It seems that whenever a ticket is resolved, the customer will get the survey. Is it possible to limit the number of surveys to let's say every other 3rd resolved ticket? Having a survey email sent every time one gets resolved seems a bit much. I did see a workaround for creating our own survey. Does anyone know if you can use automation to restrict how often the survey goes out?
Thank you for that suggestion. Until the issues with the default survey are resolved, we're going to test out creating our own survey and setup an automation that sends it every other day. If someone replies to the ticket with feedback, we could probably attach the survey to the ticket to have them fill it out.
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