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Jira monitoring and integration with Zabbix

Pedro Mateus Silva Schawirin August 25, 2020

Hello Community !! 

 

I'm trying to do the integration Jira + Zabbix following that guide https://www.zabbix.com/integrations/jira#tab:official2

But I can't find two values "jira_servicedesk_id - numerical ID of your Jira Service Desk (not to be mistaken with a project ID or a Service Desk key!), and jira_request_type_id - numerical ID of your Jira Service Desk RequestType."

Does anyone know where I can find that information?

regards

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Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 26, 2020

Hello @Pedro Mateus Silva Schawirin

Welcome to the Atlassian Community!

Both the Service desk ID and Request Type ID can be found by running REST APIs in your Service desk project. Here are the exact steps:

  1. To return the Service desk ID of your project, run the REST API below, replacing "yourdomain" by your current Cloud domain and "Projectkey" by the project you want to find the related Service desk ID:
    https://yourdomain.atlassian.net/rest/servicedeskapi/servicedesk/projectkey

    Screen Shot 2020-08-26 at 16.00.01.png
  2. To return the Request Type ID of the request types in a Service desk, run the REST API below, replacing "yourdomain" by your current Cloud domain and "servicedeskId" by the Service desk id related to the project that the request types are added to:
    https://yourdomain.atlassian.net/rest/servicedeskapi/servicedesk/servicedeskId/requesttypeScreen Shot 2020-08-26 at 17.12.09.png

Let us know if you have any questions.

Pedro Mateus Silva Schawirin August 27, 2020

UP AND RUNNING !! 

Thank you so much, Petter !! 

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Daniel Malaquias
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September 30, 2020

in my case i have several request ids, because i have customized jira, i wanted to pass an id that would take all my tickets, is it possible?jira.png

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Avner Miguel
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August 31, 2021

Hello,

 

I have used this config with Service desk ID  and Request Type ID with the Jira Service Desk webhook and Zabbix 5.0

But I received the error "[ Jira Service Desk Webhook ] ERROR: Request failed with status code 405 Check debug log for more information."

 

Anyone can help??

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Outsourcing IT
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March 13, 2021

Hello.

Anyone can help me?

I always receive the message: 

00:00:00.001 [Warning] [ Jira Service Desk Webhook ] ERROR: Required Jira param is not set: "URL"."

 I set all itens correctly.

Thanks =)

 

Screenshot 2021-03-13 at 16.43.06.png

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