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Jira Software + Service Desk in Docker

cyawman January 14, 2020

Our team has been running Jira Software in Kubernetes for almost a year now just fine. We are now trying the Jira Service Desk Trial License but we're having problems integrating it with Jira Software. I think the problem is we simply don't understand the architecture we need to achieve.

There isn't any documentation with regards to integrating Jira Software and Service Desk using Docker.

The documentation here https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-how-jira-service-desk-works-with-jira-core-software mentions the following:

To utilize full integration benefits, Jira Service Desk needs to be installed alongside Jira Software. Since Jira Service Desk and Jira Software run on the same interface, you can administer both within the same tool with no additional configuration. To install Jira Service Desk, follow the Installation steps and place it on the same server where the Jira Software is installed.

What does that mean in a container-based installation? We're using the Docker images from Atlassian for both Jira Software and Service Desk. I didn't see an image that runs both Jira Software and Service Desk. Should they be sharing a volume?

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Adrian Stephen
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 14, 2020

Hi @cyawman 

 

The installation is the same as Jira Server (non-docker). 

You first need to deploy the Jira Software container  

After everything is set up and running, simply go to the versions and licenses page and install Jira Service Desk through the UI. 

Yes, they can share a the same volume.

cyawman January 15, 2020

Thanks @Adrian Stephen ! 

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Adrian Stephen
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 3, 2020

You're welcome @cyawman !

Olivier Lemaire
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December 12, 2020

I have the same problem, but I can't install Service Desk through the UI, because my server doesn't have external access (for safety reasons). Do I have to build my own docker image from SDK and software. I tried to make the 2 containers working on the same volume, but the first container that starts locks the volume.

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Pamela Strucker January 14, 2021

Hi @Adrian Stephen ,

when we do this, after Jira Software upgrade we need to install Jira Service Management update manually. Is there a way to combine both of them in one Dockerfile?

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Aubrey Heil
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September 3, 2021

I'm in a similar situation.  I have an pre-existing instance of jira software and service management on a single container that I need to upgrade.  I was hoping to simply replace the existing container with one packaged by atlassian on docker hub.  This environment is also not connected to the internet.  Does Atlassian plan to provide a combination container for the benefit of the community? 

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Navin_Sridharan February 1, 2020

Hi @cyawman

We are currently using Jira Software + Service Desk on a 4 node datacenter cluster. It's impressive to see you are running Jira software in Kubernetes already. Would you please advise us how the license modelling works and what Database component is being used?

Please note that we have about 8000 users in our Enterprise instance, so any thoughts around this would be highly appreciated. 

cyawman February 1, 2020

Hi @Navin_Sridharan 

We are on the Jira Server license. We run on AWS so our database is externalized using RDS.

Navin_Sridharan February 2, 2020

Thank you for the response @cyawman . In your opinion, would you recommend spinning containers to manage things from an enterprise perspective. As I mentioned, we have close to 8000 users, so any suggestions?

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