Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk as a Technical Support platform

I am new to using Jira but have Implemented and used other platforms to manage technical service and customer support. I am interested in finding use cases for Jira as a technical support platform for IoT instrumentation products.

1 comment

Im not quite sure if i get your question but you could:

- enable customer to submit security issues

- Support your customer if the have any questions

- handle RMAs or complaints

- handle Feature requests

- handle Incidents or Bugs

- etc.

You can handle every contact from your customer within a Service Desk and make sure that your supportteam work on the right Task in the right order within your target time to respond.

Also your IoT Products could create issues for different Events. 


Log in or Sign up to comment

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you