You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.
View groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
Hello,
We have a project in JIRA SD for an application with different ticket types in it.
When it comes to the "Service Request with Approvals" type we are observing that the ticket always goes to the direct manager of the person/user who submitted it even though we have a field "Approvers" set up with specific persons during ticket form creation.
So my question is - how can we remove this escalation to the direct manager and thus start using only the approvers we have set?
Thank you in advance!
Regards,
Andrey Delov
Its very simple...
In workflow Add post function with below details
Update Any Issue Field (JSU)
the approval will go to the person who's name will be added in field value
Hello,
Thanks for replying!
I do not see Issue Field: Approvers when I try to add Post Function to a transition. I can only see those:
Do you know how can I add "Approvers" to this drop down menu?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.