We have a project in JIRA SD for an application with different ticket types in it.
When it comes to the "Service Request with Approvals" type we are observing that the ticket always goes to the direct manager of the person/user who submitted it even though we have a field "Approvers" set up with specific persons during ticket form creation.
So my question is - how can we remove this escalation to the direct manager and thus start using only the approvers we have set?
Thank you in advance!
Thanks for replying!
I do not see Issue Field: Approvers when I try to add Post Function to a transition. I can only see those:
Do you know how can I add "Approvers" to this drop down menu?
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