Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is there a way I have have my company create tickets without giving them a JIRA account?


I am trying to implement the JIRA service desk tool within my company to formalize a way of collecting bugs and feature requests but I noticed that if someone does not have a JIRA account they can not view the Service desk form. 

Is there a way to open the service desk form to everyone without creating so many accounts? 

Also, if not, can I restrict them to the only service desk? I do not want the whole company to see the Tech sprint boards etc.  

2 answers

1 accepted

0 votes
Answer accepted

Hi Arpita, 

Just to add from my experience, as I'm a newbie, and in similar to position to you. I have shared an email address that all my internal staff can send a request or a bug too. Most staff have adapted to this well. Then within your project click on Project Settings -> Internal Access.   

You will see a list of each of your staff member who have emailed in. From here you can select their name and denote their role from the the pull down menu.  In this case start with the viewer role. 

I have also double checked the settings as shown above in Ashkan's screenshots which are crucial. 

Kind regards



In your service desk project you can choose as follow (for others can raise a request in sd):


and for some of your second question as bellow:

bbbbbb.pngI hope it helps you

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Jira Cloud Performance Improvements

Hello everyone, I am a product manager in the Jira Cloud team focused on making sure our customers have a delightful experience using our products. Towards that goal, one of the areas which is extr...

177 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you