Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Is there a way I have have my company create tickets without giving them a JIRA account?


I am trying to implement the JIRA service desk tool within my company to formalize a way of collecting bugs and feature requests but I noticed that if someone does not have a JIRA account they can not view the Service desk form. 

Is there a way to open the service desk form to everyone without creating so many accounts? 

Also, if not, can I restrict them to the only service desk? I do not want the whole company to see the Tech sprint boards etc.  

2 answers

1 accepted

0 votes
Answer accepted

Hi Arpita, 

Just to add from my experience, as I'm a newbie, and in similar to position to you. I have shared an email address that all my internal staff can send a request or a bug too. Most staff have adapted to this well. Then within your project click on Project Settings -> Internal Access.   

You will see a list of each of your staff member who have emailed in. From here you can select their name and denote their role from the the pull down menu.  In this case start with the viewer role. 

I have also double checked the settings as shown above in Ashkan's screenshots which are crucial. 

Kind regards


2 votes
Ashkan Malekly
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Feb 25, 2020


In your service desk project you can choose as follow (for others can raise a request in sd):


and for some of your second question as bellow:

bbbbbb.pngI hope it helps you

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events