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Is there a good 'how to guide' for Jira Service Management ?
For example how to setup a service desk for business orientated workflows e.g. HR queries, etc..
I'm an Associate Product Manager on JSM.
https://support.atlassian.com/jira-service-management-cloud/docs/get-to-know-the-main-jira-service-management-features/ is a great starting point for understanding the core features in JSM projects.
However, specific to enterprise service management and HR, we also have some best practices on how to use JSM for these use cases here: https://www.atlassian.com/itsm/esm/hr-service-management-and-delivery
You can also find some inspiration on using automation for HR in JSM here: https://www.atlassian.com/itsm/esm/hr-automation-best-practices
Let me know if you have any questions!
Hi @Mk2020 - There's not a lot of difference to me when setting up a JSM project - regardless of the type of information you are going to put in it.
Mostly you will use the portal to create a form that allows simple input by those needing to request something. I would just create one and and see where it leads you. Post back here with any questions.