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Is there a How to guide for Jira Service Management ?

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May 15, 2021

Is there a good 'how to guide' for Jira Service Management ?

For example how to setup a service desk for business orientated workflows e.g. HR queries, etc..

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Dan Brockwell
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 19, 2021

Hey @Mk2020  smile

I'm an Associate Product Manager on JSM. is a great starting point for understanding the core features in JSM projects. 

However, specific to enterprise service management and HR, we also have some best practices on how to use JSM for these use cases here:

You can also find some inspiration on using automation for HR in JSM here:

Let me know if you have any questions!

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John Funk
Community Leader
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May 15, 2021

Hi @Mk2020  - There's not a lot of difference to me when setting up a JSM project - regardless of the type of information you are going to put in it. 

Mostly you will use the portal to create a form that allows simple input by those needing to request something. I would just create one and and see where it leads you. Post back here with any questions. 

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