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Is there a How to guide for Jira Service Management ?

Is there a good 'how to guide' for Jira Service Management ?

For example how to setup a service desk for business orientated workflows e.g. HR queries, etc..

2 answers

Hey @Mk2020  smile

I'm an Associate Product Manager on JSM.

https://support.atlassian.com/jira-service-management-cloud/docs/get-to-know-the-main-jira-service-management-features/ is a great starting point for understanding the core features in JSM projects. 

However, specific to enterprise service management and HR, we also have some best practices on how to use JSM for these use cases here: https://www.atlassian.com/itsm/esm/hr-service-management-and-delivery

You can also find some inspiration on using automation for HR in JSM here: https://www.atlassian.com/itsm/esm/hr-automation-best-practices

Let me know if you have any questions!

0 votes
John M Funk Community Leader May 15, 2021

Hi @Mk2020  - There's not a lot of difference to me when setting up a JSM project - regardless of the type of information you are going to put in it. 

Mostly you will use the portal to create a form that allows simple input by those needing to request something. I would just create one and and see where it leads you. Post back here with any questions. 

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