Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Is there a How to guide for Jira Service Management ?

Is there a good 'how to guide' for Jira Service Management ?

For example how to setup a service desk for business orientated workflows e.g. HR queries, etc..

2 answers

Hey @Mk2020  smile

I'm an Associate Product Manager on JSM. is a great starting point for understanding the core features in JSM projects. 

However, specific to enterprise service management and HR, we also have some best practices on how to use JSM for these use cases here:

You can also find some inspiration on using automation for HR in JSM here:

Let me know if you have any questions!

0 votes
John Funk Community Leader May 15, 2021

Hi @Mk2020  - There's not a lot of difference to me when setting up a JSM project - regardless of the type of information you are going to put in it. 

Mostly you will use the portal to create a form that allows simple input by those needing to request something. I would just create one and and see where it leads you. Post back here with any questions. 

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events