Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Is anyone having trouble with external customers logging into the portal for Service Management?

We are setting up JIRA Service Management (server).  I did some testing on a cloud demo with success, but I'm having trouble authenticating as a customer with our server instance.  I have added the customer (via JSM customer management) and set my name and password as the customer (via the portal) but cannot log in. 

In my quest for a solution, I have found a few issues possibly related to Crowd vs JIRA internal authentication (we do use Crowd), but cannot seem to find a solution.  I have tried adding the customer manually in both Crowd and Internal directories but experience the same issue either way.  Can anyone help?

0 answers

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events