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Is anyone having trouble with external customers logging into the portal for Service Management?

Brad Hawkins
Brad Hawkins I'm New Here Nov 09, 2020

We are setting up JIRA Service Management (server).  I did some testing on a cloud demo with success, but I'm having trouble authenticating as a customer with our server instance.  I have added the customer (via JSM customer management) and set my name and password as the customer (via the portal) but cannot log in. 

In my quest for a solution, I have found a few issues possibly related to Crowd vs JIRA internal authentication (we do use Crowd), but cannot seem to find a solution.  I have tried adding the customer manually in both Crowd and Internal directories but experience the same issue either way.  Can anyone help?

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