Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Is anyone having trouble with external customers logging into the portal for Service Management?

We are setting up JIRA Service Management (server).  I did some testing on a cloud demo with success, but I'm having trouble authenticating as a customer with our server instance.  I have added the customer (via JSM customer management) and set my name and password as the customer (via the portal) but cannot log in. 

In my quest for a solution, I have found a few issues possibly related to Crowd vs JIRA internal authentication (we do use Crowd), but cannot seem to find a solution.  I have tried adding the customer manually in both Crowd and Internal directories but experience the same issue either way.  Can anyone help?

0 answers

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you