Hey everyone,
I've been in the Atlassian ecosystem for a while now, so a lot of the audience here are thinking/feeling "Oh no, not again", but I realised I've been in this group (and contributing a bit) for ages, seeing new people introduce themselves a lot and not done it myself, which I think is a bit rude. So:
I was born, grew up, and live, in England. I've been a London commuter for 25 years, and lived with cats for longer, hence the profile picture of a cat on a railway line (Sorry, I can't stay too late after work, I need to get a train home so I can feed the cat)
I pretty much started my career in computing as a Service Desk agent. I had a mix of coding and fielding client calls as my main two tasks for months, and that gave me the grounding I needed to grow into someone who actually knew what they were doing (with that software).
I wish we'd had JSM back then, it would have saved me so... much... time.
welcome aboard (retrospectively), like you I wish I had found JSM earlier, it would have solved a lot of problems and helped streamline team/workload and task management !!
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Jira Service Management Fundamentals
These short, self-paced courses will help you get up and running in Jira Service Management in just 90 minutes.
Learning Path
ITSM
Use this path to build your IT Service Management knowledge and earn an Atlassian certification.
Setting Up ITSM Projects in Jira Service Management
This training series helps you get started in Jira Service Management quickly with the new ITSM project template.