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This is a repost in an attempt to regain my kudos and badges after I migrated community profiles.
After working as a sysadmin for several years, I changed to a third line service desk position with another company. They were in the progress of migrating from Fresh Desk to Jira.
Being the one with the most technical hands-on experience, the job of migrating was put on me, together with an Atlassian partner.
The migration went good enough and even though I have since moved up to teamlead, the job of administering our Atlassian suit stays with me. The products are good, the integration between the products is smooth enough and in time, even the structure of the different schema's is starting to make sense.
I am currently working on setting up a company managed software project. After that, I will work on integrating the JSM project with the software project. That way, customer requests can be transferred easily to our developers and be kept up-to-date on the status.
There is still a lot to learn. Hopefully the learning paths will return soon so I can start working on the cloud administration certification. In the mean time, there is enough work to be done and plenty of free training resources to keep me busy.
Thanks for reading!
In addition, I have been honored to have the community leader tag. I hope to provide new comers useful information on how to get started. Being a newbie myself, I know the pains you are going through and I keep on learning every day.
The more I learn, the more I realize I have so much more to learn. There are so many nice features within the Atlassian products, and so many use-cases where you can use those that this looks like a lifetime journey,
Good to be here :)