When a customer goes to their portal to put in an incident, they have the option to "Select a System". This drop down is currently populated, and I need to edit the options provided. I cannot find the correct place to edit these. Please help.
Hello Rory,
Welcome to Atlassian Community!
The field “Select a system” is the same as Components, the difference is that for the customer portal we can add a different name for the fields, that's why it may be confusing. To confirm what is the real name if the field, you can click on the next to the display name.
To edit the components, please go to Project settings > Components.
On this page, you can add new components and remove the current ones.
Hope this helps!
Regards,
Angélica
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Get started with Jira Service Management
These short, self-paced courses will help you get up and running in Jira Service Management in just 90 minutes.
Learning Path
Adopt ITSM practices with Jira Service Management
Use this path to build your IT Service Management knowledge and earn an Atlassian certification.
Setting Up ITSM Projects in Jira Service Management
This training series helps you get started in Jira Service Management quickly with the new ITSM project template.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.