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We have 2 projects created, project A as service desk and project B for development.
What I want to achieve is that when a ticket in service desk project is linked to a bug/epic in-development project, an email should be sent to the Reporter every time the status changes for the linked bug/epic in the development project.
Like from Selected for development > In QA > Ready for deployment etc.
So, the reporter in ServiceDesk gets to know the progress from the developers' side.
If this is still an issue, this can be resolved by using the Automation Rule.
Let me know if you need any guidance for setting it up as I have set up something similar.
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