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How to send an email to the reporter every time a linked ticket's status changes in another project?


We have 2 projects created, project A as service desk and project B for development.

What I want to achieve is that when a ticket in service desk project is linked to a bug/epic in-development project, an email should be sent to the Reporter every time the status changes for the linked bug/epic in the development project.

Like from Selected for development > In QA > Ready for deployment etc.

So, the reporter in ServiceDesk gets to know the progress from the developers' side.

1 answer

0 votes
Gaurav Community Leader Sep 08, 2021

Hello @Vibhay_Chawla 

If this is still an issue, this can be resolved by using the Automation Rule.

Let me know if you need any guidance for setting it up as I have set up something similar.

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