Hello,
My office is testing out Jira Service Management (the free version) and we're trying to figure out how to have our issues generate ticket numbers.
Essentially, we're looking to use Jira as an internal ticketing system for us to keep track of various issues.
What ticket number are you looking at to generate? When you create a request it will automatically be assigned a key, which is the project key and a number. For example JSM-1, JSM-2 etc.
Thanks for your response. We're use to the typical ticketing system that generates an automatic ticket number.
However, maybe we're missing a step. When creating an issue we're not seeing any type of ticket or project key and number listed with the issue.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Get the most out of Jira Service Management
Solve customer problems efficiently and deliver outstanding service experiences.
Learning Path
Adopt ITSM practices to deliver exceptional service
Become familiar with the principles and practices that drive ITSM. Then, learn how to configure and use Jira Service Management to implement them.
Atlassian Certified Associate
Jira Service Management Agent Essentials certification
Prove you know what's essential to providing efficient and resolution-focused service in Jira Service Management.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.