Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,293,312
Community Members
 
Community Events
165
Community Groups

How to generate ticket numbers

Hello,

 

My office is testing out Jira Service Management (the free version) and we're trying to figure out how to have our issues generate ticket numbers. 

 

Essentially, we're looking to use Jira as an internal ticketing system for us to keep track of various issues. 

1 answer

0 votes
Mikael Sandberg Community Leader Oct 05, 2021

What ticket number are you looking at to generate? When you create a request it will automatically be assigned a key, which is the project key and a number. For example JSM-1, JSM-2 etc.

Thanks for your response. We're use to the typical ticketing system that generates an automatic ticket number.

 

However, maybe we're missing a step. When creating an issue we're not seeing any type of ticket or project key and number listed with the issue.

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you