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How to expose existing jira tickets to customer

Joe
Joe Feb 18, 2020

Hi,

 

Does anyone know how I can expose and associate existing jira tickets from other projects to a customer/organization in service desk? More specially, I would like to give them access to read/write to the tickets with a particular epic link in another project within Jira. 

 

Thanks,

Joe

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 20, 2020

Hello Joe,

Welcome to Atlassian Community!

To allow a customer to view and comment on a Jira Software ticket, it will require a license, otherwise, it will be necessary to open the project to the public  (anonymous access) and everyone on the internet will be able to find the tickets.

Note that anonymous access is available only for Classic projects.

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

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Joe
Joe Feb 20, 2020

Hi Angélica,

 

Thank you so much for your reply. It is clear to me now. For this reason, it seems SD may not be suitable for our needs. I appreciate your feedback. 

 

Regards,

Joe

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