Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,366,439
Community Members
 
Community Events
168
Community Groups

How to expose existing jira tickets to customer

Joe
Joe Feb 18, 2020

Hi,

 

Does anyone know how I can expose and associate existing jira tickets from other projects to a customer/organization in service desk? More specially, I would like to give them access to read/write to the tickets with a particular epic link in another project within Jira. 

 

Thanks,

Joe

Answer
Watch
Like Be the first to like this
411 views

1 answer

1 accepted

0 votes
Answer accepted
Angélica Luz
Angélica Luz Atlassian Team Feb 20, 2020

Hello Joe,

Welcome to Atlassian Community!

To allow a customer to view and comment on a Jira Software ticket, it will require a license, otherwise, it will be necessary to open the project to the public  (anonymous access) and everyone on the internet will be able to find the tickets.

Note that anonymous access is available only for Classic projects.

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

View More Comments
Joe
Joe Feb 20, 2020

Hi Angélica,

 

Thank you so much for your reply. It is clear to me now. For this reason, it seems SD may not be suitable for our needs. I appreciate your feedback. 

 

Regards,

Joe

Like • Angélica Luz likes this
Reply

Suggest an answer

Log in or Sign up to answer
New to Jira Service Management
TAGS

Atlassian Community Events

See all events