We're currently using Jira Service Desk on cloud. I've read that you can add subtasks to the pre-built service desk template, but i cannot seem to find a setting that allows this.
Am i missing something?
A subtask can be created for an issue to either split the issue into smaller chunks, or to allow various aspects of an issue to be assigned to different people. If you find a subtask is holding up the resolution of an issue, you can convert the subtask to an issue, to allow it to be worked on independently. If you find an issue is really just a subtask of a bigger issue, you can also convert an issue to a subtask.
You can only create subtasks if your administrator has enabled subtasks, and has added the subtask issue type to the project's issue type scheme.
Note that when you create a subtask, the following values are inherited from the parent task:
You can customize the Create subtask screen to show fields you use most often. To do this, click Configure Fields at the top right corner of the dialog, and use the All and Custom links to switch between the default screen and your custom settings. Your changes are saved for future use.
I understand that you are not able to create a subtask on a Jira Service Desk issue in your Jira Cloud site. There are a few ways I could see this being possible. For one, it might be that the issue types in that project do not yet have sub-tasks as a potential option.
For another, it could be that the entire Jira site might have disabled the use of sub-tasks. If that happens, it won't be possible for any project to add them until they are first enabled. Let's check that first to make sure this is something you can enable. In order to check this, you will likely need to be a site-admin. If you are not the site-admin, you won't be able to make this change yourself. As a site-admin, select the Jira icon (, , , or ) > Jira settings > Issues > Sub-tasks. An alternative way to reach this page would also be to visit the URL of your Cloud site that ends in /secure/admin/subtasks/ManageSubTasks.jspa
This page can tell you if the global setting is ON or OFF in terms of sub-tasks being enabled for the site. If OFF, then you'll need to turn this ON first. If you're still not seeing the option to use sub-tasks in that project, then you'll need to add that issuetype to the scheme that project is using. Steps to do this are in Adding, editing, and deleting an issue type scheme. In this case you could just edit the existing issue type scheme that project is using, and then add the sub-task issue type to it. Once that is complete, you should then be able to create sub-tasks in that project.
Try this and let me know if this helps.
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