I've been trying to figure out how to set the Time to Resolution in xx days format rather than the hours/minutes format but I couldn't find the documentation anywhere for cloud JSD. The turnover time is 30 days, so it's hundreds of hours, which makes it quite awkward.
Thanks a lot.
Thank you for reaching out to Atlassian Community!
When using Jira Service Desk Cloud, currently the only option for SLAs is to show it in hours. The field for Goals is different from the Time Tracking, for example, where we can add days.
There is a feature request suggesting the implementation of this ability:
Please, click on vote and watch to receive updates about the feature.