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How do I add a user email who will create tickets in our work environment?

I have site access set to accept from any domain which should be letting them create tickets without invitation. Am I overlooking something?

1 answer

The service desk project should be configured to accept request from any customer not only those added to the project.

That's what I suppose it's missing with the little information I have. Please add more detail if it wasn't the case

I figured it out. I had the mail handler configured wrong.

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