Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

How do I add a user email who will create tickets in our work environment?

ktorres
ktorres
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
January 9, 2020

I have site access set to accept from any domain which should be letting them create tickets without invitation. Am I overlooking something?

Answer
Watch
Like Adrian Stephen likes this
469 views

1 answer

Suggest an answer

Log in or Sign up to answer
1 vote
Hernan Halabi - Elite IT Consulting Group
Hernan Halabi - Elite IT Consulting Group
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
January 9, 2020

The service desk project should be configured to accept request from any customer not only those added to the project.

That's what I suppose it's missing with the little information I have. Please add more detail if it wasn't the case

View More Comments
Reply
ktorres
ktorres
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
January 10, 2020

I figured it out. I had the mail handler configured wrong.

Like

Recommended Learning For You

Level up your skills with Atlassian learning

Learning Path

Get started with Jira Service Management

Jira Service Desk

These short, self-paced courses will help you get up and running in Jira Service Management in just 90 minutes.

1.5h Beginner
Free

Learning Path

Adopt ITSM practices with Jira Service Management

Atlassian logo

Use this path to build your IT Service Management knowledge and earn an Atlassian certification.

2h Beginner
Path

Setting Up ITSM Projects in Jira Service Management

Jira Software

This training series helps you get started in Jira Service Management quickly with the new ITSM project template.

13m Beginner
Free
groups-icon
New to Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events