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How can i show a cascading field in email content?

Ali Hamza July 6, 2023

I'm creating an automation to send email notifications on threshold breaches and I want to display multiple custom fields in the email content.
One of those custom fields is a cascading field named SeverityWiseCategory and it contains data like (Level 1 Severe - Assistance | Level 1 Severe - Bug Fix, same for other levels it contains a value and a sub value)
I'm unable to display it in the content can anyone help me?
As you can see in the snip added below all other fields are displaying data but this one is showing a link.Capture.PNG

 

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Rudy Holtkamp
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 6, 2023

Hi @Ali Hamza ,

To get the value of the parent (from here):

{{issue.fields.Cascade.value}}

And for the child:

{{issue.fields.Cascade.child.value}}

  So in your case use the smart values:

{{issue.fields.SeverityWiseCategory.value}} for the parent and {{issue.fields.SeverityWiseCategory.child.value}} for the child

Ali Hamza July 7, 2023

Thank you @Rudy Holtkamp 

This solution is working.

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Rudy Holtkamp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 7, 2023

Hi @Ali Hamza , when you accept the answer, you help others to find the answer  quicker.

Have nice day!

Tiffany J December 15, 2023

I could not get this to work exactly like you suggested but was able to get it to work like this:

Category: {{issue.fields.customfield_10023.value}}, {{issue.fields.customfield_10023.child.value}}

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