You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Happy new year !
I want to use Jira service desk for customer relationship but i have two issues. I create Organization and add customers to these one
When a customer create a new request by using the widget, i would like that its request to be automatically assign to the organization of the customer. how can i do this ?
I tried to create an automation rule but the field organization is not proposed when you choose "the issue is created".
I can't either add it to the request form in the widget because it's a context field and not a multi-line custom field.
My second issue is close to this matter. Is it possible to link a customer Jira account (still in an organization) to an internal account of ou plateform so that's the e-mail field in the widget is automatically fill ? How do you do that ?
Thanks for your help,
Hi Julien - Welcome to the Atlassian Community!
I am pretty sure you can do this with the add-on Automation For Jira. Take a look at this link to see if it provides the information you need.