Happy new year !
I want to use Jira service desk for customer relationship but i have two issues. I create Organization and add customers to these one
When a customer create a new request by using the widget, i would like that its request to be automatically assign to the organization of the customer. how can i do this ?
I tried to create an automation rule but the field organization is not proposed when you choose "the issue is created".
I can't either add it to the request form in the widget because it's a context field and not a multi-line custom field.
My second issue is close to this matter. Is it possible to link a customer Jira account (still in an organization) to an internal account of ou plateform so that's the e-mail field in the widget is automatically fill ? How do you do that ?
Thanks for your help,
Hi Julien - Welcome to the Atlassian Community!
I am pretty sure you can do this with the add-on Automation For Jira. Take a look at this link to see if it provides the information you need.
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