How can I merge tickets in Jira Service desk?

[Kirill KNYSHEV [217]]

+1 here for a merge feature, we can't start SD w/o it.

[Nic Brough -Adaptavist-]

There is no function for "merge", as people making service requests generally don't expect to have their requests lumped together.

You'll need to find or write some code that can do whatever you want from a "merge" (I'd assume it's really "copy bits of one issue into another and then delete it)

[Mariano]

+1, but is there a ticket number so we can follow up?

This needs to be implemented ASAP. Even open source basic ticketing systems have this feature!

[Emily White]

Merge feature would save so much time

[Chris Greathead]

Can't quite believe that this isn't already built in to this expensive product... and that their is a paid plugin to do the same thing (I mean great that someone has made it but this should be baked into the core product). 

+1 for this 'feature'

[Adam Currey]

Holy cow, how is this not a thing? I'm looking at replacing our ancient RT3 install with Jira, and this just might be a complete dealbreaker. We get *many* people creating duplicate tickets, and the ability to merge them is essential. Linking them doesn't do the same job as it doesn't tidy up the list.

[Gerry Lang]

A native Merge feature is a clear an obvious default must have IMHO!

Rgds

G

[Sai Kishore]

Yes. Merging tickets is a must have feature. Wonder how this got missed out.

[Shiloh Pettyjohn]

+1 !!!

[Jakub Grząślewicz]

How this is even possible that Jira does not have this feature?!

[Patrick Windsor]

+1

[Saikat Mitra]

+1!!