I am using Jira Service Desk v. 4.0.0-REL-0033.
I added to issue formular new field "security level", in overlap "fields", position - "security level" set all needed screens and not hidden.
When I want to make new issue, field "security level" isn't available. What schould I do to see that field?
Thanks for every one answer.
@Lukasz Gancarz - what version of Jira Service Desk do you have? (Jira Software and Jira Service Desk have separate version numbers.)
JSD 4.9 introduces the ability for customers to set the Security Level field from the customer portal. Until you upgrade to that version, you can only include that field as a Hidden field on a request form.