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Help Desk Instructor

Adhin Sukhu
Adhin Sukhu Feb 19, 2020

I am teaching students on Help Desk Operations and I am using this software to teach them ticketing system and how to create and update Knowledge Base.

I do not know how to begin creating a Knowledge Base.

Any suggestions?

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New to Jira Service Management
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Shaun Pinney
Shaun Pinney
Published in Opsgenie

Investigate deployment-related incidents with Bamboo and Opsgenie together

Back in April of last year one of the major product announcements from Opsgenie was the launch of the Incident investigation view which created a deep connection between Bitbucket and Opsgenie, empow...

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