Hello everyone

[Graham Twine _Slm_]

I am a JSM administrator, hoping to pick up and share tips tricks and experiences with everyone.

Graham

[Jason Lane]

Welcome @Graham Twine _Slm_ hope you find loads of new things to do in JIRA. This community is one of the best.

[Matthew Chapman]

Welcome aboard !!

I've been using JIRA for nearly 12 months, I've used a combination of support library, youtube videos and marketplace apps to set my framework up

So far, I've used:

- Structure (project planning/GANTT chart) for PM 

- Activity Timeline (workload planning/time capture/time reporting), fantastic time management tool for project based and service desk work 

- Create from Template (reusable templates for projects, epics/stories/tasks etc)

- Shared Dashboard Viewer 

- Invoices (billing into XERO), invoicing SD support calls  

There is so much content, it's a bit overwhelming at the start but as you focus on your specific requirements and how you need to run things you'll find lots of use cases/resources,