You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.
View groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
Good Afternoon,
Trust this finds you well.
I am opening this question thread with regards to the JIRA SERVICE MANAGEMENT (JSM).
We currently have data centre JIRA Service Desk Application (JSD) v4.6.1. And since this JSM is new, we would like to ask to a few questions for clarification.
1. Is the JSM available on trial basis please - (data centre version) ?
2. How can we "switch" from JSD to JSM? Any procedures or step by step guidelines?
3. Is there a particular JIRA Software version for JSM to be compatible?
Thank you
Jael
Hi Jael,
Cheers!
@Joshua Sneed _ Contegix is correct. JSM will be available with version 4.14 and JSD will at that point be renamed.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@Walter Buggenhout _ACA IT_ and @Joshua Sneed _ Contegix
Thank you very much for your information.
Therefore since JSM will be available with version 4.14, then jira software must be version 8.14 right?
And may I kindly ask - whether the default of the comments is still external? And fields when placing requests/incidents are still limited please?
Thank you in advanced.
Regards
Jael
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Jael,
Specific information, such as changed to comments, is not currently available, but I would assume that most of the core functionality is going to remain the same or be extended. The TL;DR of JSM is that it is no longer going to be just a service desk tool and is being developed into a full ITSM tool. I believe you can try JSM Cloud to get an idea of what to expect. Cheers!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Community! We're thrilled to share that Team Calendars for Confluence is now a built-in feature for Confluence Data Center releases 7.11 and beyond. A long time favorite, Team Cale...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.