Before we migrate the license JIRA data to cloud JIRA, the Service Desk without below error pop up. However, after the license JIRA data migration, we find below error when we create the new request on Service Desk.
May I know where can I found & fix below issue?
Welcome to Atlassian Community!
For a customer to create a ticket in Jira Service Desk Cloud, the fields that are hidden must have a valid value, otherwise, the error of the screenshot you sent will appear.
To fix this, it's necessary to edit the custom field value directly from the request type.
Please, go to the Project settings > Request types.
If you are using a Next-gen project when clicking on Request types you just need to select the affected one and add value to the hidden field.
If it's a Classic project, after clicking on Request types, you must click on Edit fields > Request form and then edit the field value on Hidden fields with preset values.
If you have any other questions regarding this matter, please let us know.
We’re proud to announce that our integration with Amazon DevOps Guru is now live. The Amazon and Opsgenie product teams have worked together to build a deep integration between Opsgenie and the new...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events