Before we migrate the license JIRA data to cloud JIRA, the Service Desk without below error pop up. However, after the license JIRA data migration, we find below error when we create the new request on Service Desk.
May I know where can I found & fix below issue?
Welcome to Atlassian Community!
For a customer to create a ticket in Jira Service Desk Cloud, the fields that are hidden must have a valid value, otherwise, the error of the screenshot you sent will appear.
To fix this, it's necessary to edit the custom field value directly from the request type.
Please, go to the Project settings > Request types.
If you are using a Next-gen project when clicking on Request types you just need to select the affected one and add value to the hidden field.
If it's a Classic project, after clicking on Request types, you must click on Edit fields > Request form and then edit the field value on Hidden fields with preset values.
If you have any other questions regarding this matter, please let us know.
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