Email notification setup for JSD Customers

[Dirk Conzelmann]

I have a customer that did not receive email notifications. There have been no messages in the spam folder. So how can I verify his notification settings? Is it possible to include an information in JSD that shows me if the customer disabled Email notifications?

[Mike Rathwell · Accepted solution]

Hi @Dirk Conzelmann ,

I just had a look in both Jira and JSD. I don't see anywhere that a user can disable email notifications. At MOST, in Jira, one can disable autowatch but that's about it.

The only possible thing I can see is that the email address for the user isn't correct if, in fact, everyone else is getting email notifications from Jira.

[Dirk Conzelmann]

Thank you for your fast and helpful information, I'll check the emails. 

[edwin vasquez · Accepted solution]

Have you tried sending an email to this user? Can the person in charge of Email in your company maybe try to track those emails?

[Dirk Conzelmann]

Thank you I'll check this with our IT administration. 

[Sascha Novakovic]

Hi Dirk,

like stated here a JSD user can disable notifications, but nevertheless should receive updates made by other users / agents.

You can check notification settings in a specific context with the very useful Notification Helper.

Maybe the answer is too late for you, but might help other people with the same question. 😊

Cheers
Sascha