I have a customer that did not receive email notifications. There have been no messages in the spam folder. So how can I verify his notification settings? Is it possible to include an information in JSD that shows me if the customer disabled Email notifications?
Hi @Dirk Conzelmann ,
I just had a look in both Jira and JSD. I don't see anywhere that a user can disable email notifications. At MOST, in Jira, one can disable autowatch but that's about it.
The only possible thing I can see is that the email address for the user isn't correct if, in fact, everyone else is getting email notifications from Jira.
like stated here a JSD user can disable notifications, but nevertheless should receive updates made by other users / agents.
You can check notification settings in a specific context with the very useful Notification Helper.
Maybe the answer is too late for you, but might help other people with the same question. 😊