Does anyone have any good automation rules for JSM when a linked Jira is fixed?

[Dan Breyen]

I put something together, but would like to include the JIRA number in the email back to the Assignee in JSM,  

What does everyone else do?

[Carla Ann K_ Rowland]

• create an automation rule and using the smart values include in the email {{issue.key}}
• The automation can be automatic if you have specific triggers so you can send it for a specific issue

[John Funk]

Hi Dan,

You can use this in the body of the email for a clickable link to the issue.

<a href="{{issue.toUrl}}">{{issue.summary}}</a>

[Dan Breyen]

My automation is processed on the Linked issue of the JIRA ticket, which is the JSM.  So all of my {{issue.xxx}} information is from the JSM ticket.  Do you know if I can link information from the JIRA ticket?

[vitaliy zapolskyy]

hi Dan
It is possible to access your linked Jira ticket using branching. Please see here https://confluence.atlassian.com/automation/branch-automation-rules-to-perform-actions-on-related-issues-993924648.html

When the rule is branched on an issue or list of issues, the sub-branch of the rule is executed against each issue. All actions and references to {{issue}} point to the related issue, not the trigger issue.

Note: You can still reference the the trigger issue using {{triggerIssue}} instead.

[Dan Breyen]

AHH!  {{triggerIssue}} is probably what I'm looking for!  THANKS!

[Dan Breyen]

This is pretty straight forward now that I added the trigger issue stuff:

Here's my Subject:

Issue {{issue.key}} was resolved in JIRA.

Here's my Content:

Please let {{issue.reporter.displayName}} know that {{triggerIssue.key}} issue has been resolved in CBreez for issue {{issue.key}}.

The automation is triggered off of the Jira ticket transitioning from "In Review" to "Resolved".  Then if there is a 'causes' linked issue for my JSM project, it send an email to the assignee and changes the status of the JSM issue back to 'In Progress'.