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Differences in collection of Services Desk and Service Customer

I need to know what is the difference in costs, and how can I validate that a payment makes mention to certain users:

Jira Service Desk (Cloud)

What profile should these users have in order for them to be charged?

Appreciating the management
Victor Ulloa


1 answer

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Answer accepted
Max Foerster - K15t
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 27, 2019

Hi Victor,

in general "customers" are not consuming agent licenses, so they don't mean costs. Only agents / user with Jira Service Desk application access consume a license and therefore have to be paid for. Additionally, there are so-called collaborators. See the official documents for more information:

How much does Jira Service Desk Cloud cost?

Jira Service Desk: Agents, Customers, and Roles

Best, Max

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