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Differences in collection of Services Desk and Service Customer

victor ulloa May 27, 2019

I need to know what is the difference in costs, and how can I validate that a payment makes mention to certain users:

Jira Service Desk (Cloud)

What profile should these users have in order for them to be charged?

Appreciating the management
Victor Ulloa


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Max Foerster - K15t
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May 27, 2019

Hi Victor,

in general "customers" are not consuming agent licenses, so they don't mean costs. Only agents / user with Jira Service Desk application access consume a license and therefore have to be paid for. Additionally, there are so-called collaborators. See the official documents for more information:

How much does Jira Service Desk Cloud cost?

Jira Service Desk: Agents, Customers, and Roles

Best, Max

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