Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Differences in collection of Services Desk and Service Customer

Dear
I need to know what is the difference in costs, and how can I validate that a payment makes mention to certain users:

Jira Service Desk (Cloud)

What profile should these users have in order for them to be charged?

Appreciating the management
Victor Ulloa

Atte.

1 answer

1 accepted

0 votes
Answer accepted

Hi Victor,

in general "customers" are not consuming agent licenses, so they don't mean costs. Only agents / user with Jira Service Desk application access consume a license and therefore have to be paid for. Additionally, there are so-called collaborators. See the official documents for more information:

How much does Jira Service Desk Cloud cost?

Jira Service Desk: Agents, Customers, and Roles

Best, Max

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

How to log work and track time in Jira when a person is part of multiple teams

  The manager’s daily activities include a list of challenges to reach high levels of efficiency for their teams. Part of these challenges is related to how to deal with the worklog systems sin...

17 views 0 0
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you