Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Sign up for free Log in
Atlassian Community Hero Image Collage

Can I add and grant agent permissions to a JIRA software user?

Stuart Ross
Stuart Ross Feb 03, 2020

So currently I'm not a JIRA admin, just a project admin.

I've done some research on it and I just wanted to know if I can grant agent privileges to a recently added user who has the current role of Service Desk Team.

I want him to be able to assign requests to people but he cant even click on it or change the request status. So pretty sure its a lack of permissions and I dont see an option as a project admin to grant him such privileges.

I have a hunch its only JIRA admins that can do it but am not 100%. Can anyone confirm?

Answer
Watch
Like Be the first to like this

1 answer

1 accepted

0 votes
Answer accepted
Stuart Ross
Stuart Ross Feb 03, 2020

Edit: Issue was because the user in question didnt have access to JIRA service desk in the the global permissions. After giving him access it worked fine.

Reply

Suggest an answer

Log in or Sign up to answer
Atlassian logo
New to Jira Service Management
TAGS
Community showcase
Alison Huselid
Alison Huselid
Published in Data Center

Introducing Data Center Community licenses

I'm Alison Huselid, Head of Product for Data Center at Atlassian. As we shared in our last post, we’ve been working on a solution for those of you who work for charitable non-profit organizations tha...

568 views 9 36
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you