Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,557,867
Community Members
 
Community Events
184
Community Groups

Can I add and grant agent permissions to a JIRA software user?

Stuart Ross
Stuart Ross Feb 03, 2020

So currently I'm not a JIRA admin, just a project admin.

I've done some research on it and I just wanted to know if I can grant agent privileges to a recently added user who has the current role of Service Desk Team.

I want him to be able to assign requests to people but he cant even click on it or change the request status. So pretty sure its a lack of permissions and I dont see an option as a project admin to grant him such privileges.

I have a hunch its only JIRA admins that can do it but am not 100%. Can anyone confirm?

Answer
Watch
Like Be the first to like this
353 views

1 answer

1 accepted

0 votes
Answer accepted
Stuart Ross
Stuart Ross Feb 03, 2020

Edit: Issue was because the user in question didnt have access to JIRA service desk in the the global permissions. After giving him access it worked fine.

Reply

Suggest an answer

Log in or Sign up to answer
groups-icon
New to Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

See all events