Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can I add and grant agent permissions to a JIRA software user?

So currently I'm not a JIRA admin, just a project admin.

I've done some research on it and I just wanted to know if I can grant agent privileges to a recently added user who has the current role of Service Desk Team.

I want him to be able to assign requests to people but he cant even click on it or change the request status. So pretty sure its a lack of permissions and I dont see an option as a project admin to grant him such privileges.

I have a hunch its only JIRA admins that can do it but am not 100%. Can anyone confirm?

1 answer

1 accepted

0 votes
Answer accepted

Edit: Issue was because the user in question didnt have access to JIRA service desk in the the global permissions. After giving him access it worked fine.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

Announcing Team Calendars in Confluence Data Center

Hi Community! We're thrilled to share that Team Calendars for Confluence is now a built-in feature for Confluence Data Center releases 7.11 and beyond.  A long time favorite,  Team Cale...

125 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you