The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hi there everyone
Could anyone perhaps share cind of 'best practice' workflow for technical support Requests? And which requests types does he use?
Does someone familiar with the use case of creating a linked issue in software and has some good tips?
will be happy To become wiser from your experience and shares!
Hi Noa - To me, it really depends on your process. Your workflow should mirror your process. If you don't like you process, then change that, but model your process on the tool.
Use of Issue Types for me comes down to how you want to handle different types of work (or even how you want to report on the different work). Different issue types can have different workflows.
Finally, screens fields can be mapped to issue types. So you can narrow down the fields that are seen on the screen by issue type to make it less cluttered for the user.
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events