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Another one for your quiver

Dan Breyen
Rising Star
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March 21, 2023

If you're like me, you kept the ITSM Sample project around for reference.  The only problem with that was I could still see the ITSM Sample portal and didn't want users to get access to it.  I'm sharing this link to a feature change from February to hide that portal and any other ones that you may not need.


Hide portals from your help center | Jira Service Management Cloud | Atlassian Support



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Taranjeet Singh
Community Leader
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March 22, 2023

Thank you for sharing this link in this group, @Dan Breyen !

That would be super useful for any JSM admin looking to hide any portals from their end users (employees or customers).

Sandra Lawrence March 29, 2023

Hi - can you share where the ITSM sample project is?  Does it include data?  Everytime I see an example, they reference this, but I cannot see into the schema. 

It would be a great help!

Michael Golden March 31, 2023

Good tip. Thanks for that. 

I have done it now, and worked a treat! 

I had looked around and was about to delete the project, and all the time thinking it is a pity that  we can't have a 'sandpit' project that remains hidden :-) . 

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