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Announcements string not saved!

charleslcso November 2, 2020

I followed this article, removed the Live soon! (announcement subject) and This is an announcement! (announcement message), and Save changes. 

The two text strings come right back after a browser page request!

Is this a known bug?

I'm on JSD 4.13.0 (server)

PS: checked home/log/atlassian-servicedesk.log and there is no error.

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Dave Mathijs
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May 29, 2021


Experiencing the same issue. I change the Help Center Announcement subject and message (because a test message was set), click on Save changes, receive a short pop-up window that changes were saved successfully. The subject and message are no longer there, but when I refresh the page, they are again.

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Mone Dileep Kumar November 2, 2020

Hi @charleslcso ,

Did you check that announcement in any other browser screen such as Edge or Mozilla? So, you may need to check the logs in the atlassian-jira.log file which exists in the Jira home directory folder.

Please do check and let me know for any queries or updates in it.


Mone Dileep Kumar

charleslcso November 2, 2020

Hi @Mone Dileep Kumar 

It occurs in Safari, Chrome and FF. 

It seems that jsonPayload is loading the 2 strings regardless of what's been Saved.

Screen Shot 17.jpg

atlassian-jira.log has no error.

charleslcso November 4, 2020

Hi @Mone Dileep Kumar 

Any suggestions?

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