Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Announcements string not saved!

Edited

I followed this article, removed the Live soon! (announcement subject) and This is an announcement! (announcement message), and Save changes.

https://confluence.atlassian.com/servicedeskserver/adding-announcements-939926482.html 

The two text strings come right back after a browser page request!

Is this a known bug?

I'm on JSD 4.13.0 (server)

PS: checked home/log/atlassian-servicedesk.log and there is no error.

2 answers

Hi,

Experiencing the same issue. I change the Help Center Announcement subject and message (because a test message was set), click on Save changes, receive a short pop-up window that changes were saved successfully. The subject and message are no longer there, but when I refresh the page, they are again.

Hi @charleslcso ,

Did you check that announcement in any other browser screen such as Edge or Mozilla? So, you may need to check the logs in the atlassian-jira.log file which exists in the Jira home directory folder.

Please do check and let me know for any queries or updates in it.

Regards

Mone Dileep Kumar

Hi @Mone Dileep Kumar 

It occurs in Safari, Chrome and FF. 

It seems that jsonPayload is loading the 2 strings regardless of what's been Saved.

Screen Shot 17.jpg

atlassian-jira.log has no error.

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you