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Announcements string not saved!


I followed this article, removed the Live soon! (announcement subject) and This is an announcement! (announcement message), and Save changes. 

The two text strings come right back after a browser page request!

Is this a known bug?

I'm on JSD 4.13.0 (server)

PS: checked home/log/atlassian-servicedesk.log and there is no error.

2 answers

0 votes
Dave Mathijs Community Leader May 29, 2021


Experiencing the same issue. I change the Help Center Announcement subject and message (because a test message was set), click on Save changes, receive a short pop-up window that changes were saved successfully. The subject and message are no longer there, but when I refresh the page, they are again.

Hi @charleslcso ,

Did you check that announcement in any other browser screen such as Edge or Mozilla? So, you may need to check the logs in the atlassian-jira.log file which exists in the Jira home directory folder.

Please do check and let me know for any queries or updates in it.


Mone Dileep Kumar

Hi @Mone Dileep Kumar 

It occurs in Safari, Chrome and FF. 

It seems that jsonPayload is loading the 2 strings regardless of what's been Saved.

Screen Shot 17.jpg

atlassian-jira.log has no error.

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