Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Allowing customers to decide to share a request

In the customer portal customers should be able to raise a request and choose to either raise it private or share with their organization.
Sometimes a customer (external) wants to share a request on creation with their organization and sometimes they want to keep it private. How do I configure this so that the customer always has these options?share with org.jpgshare_private.jpg

1 answer

Suggest an answer

Log in or Sign up to answer
1 vote
Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 31, 2020

Hello @Martijn Claassen

Thank you for reaching out.

In order to allow your customers to choose to share their tickets with their organizations or keep it private, you must configure this option in the customer permissions of your Service desk project. These would be the exact steps:

1 - navigate to your project > Project Settings > Customer Permissions

2 - In the section "Who can customers share requests with?", select the option:

Other customers in their organization. This option only allows them to search for customers in their organization.

P.S: The steps above applied to projects using the Classic Template. Let us know in case you are using a Next-gen project or you are looking for other kind of setting.

Hi Petter,

I have followed your steps and the  customer can manage to share the request after is being sent. 
I am wondering if you can help me to add the options while the customer is filling out the request. 
I am using a next-gen project.

AUG Leaders

Atlassian Community Events