Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

All admins are getting emails on internal notes on issue

How do I turn this off?  I do not need all issue updates to be emailed to all admins.  The fact it is "internal" means it should only be for the assignee.

1 answer

1 accepted

0 votes
Answer accepted

Hi @Randal Schmidt ,

You can disable certain notifications such as Issue Commented on the project's notification scheme.

There are two parts to Jira Service Desk- the Customer Portal and the Project. "Internal" refers to the latter, meaning anyone who has access into the project's backend will be able to view it. It is simply hidden from the customer.

Okay.  I deleted "Watchers" from any notification on issue updates.  Not the best solution but we are all getting emails anytime we comment on our tickets using "internal comment". 

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events