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Adding customers via integration (into AD?)

Mark Denton
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January 23, 2020

Hi, we are currently looking at Jira as a replacement for our service desk.

Is there an easy way to take a feed of our users to set them up as a customer in service desk? Ideally taking a feed from AD but we can make this ourselves. That way, leavers/joiners to our organisation would be automatically added.


Any help apprecaited!

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Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 24, 2020

Hello Mark,

Thank you for reaching out.

There are some options you can use to properly add your customers from your AD to Jira Service Desk:

1 - You can add the users from your own  Identity Provider (IdP) to Jira Service Desk as customers by using the Atlassian Access, our security, and centralized administration software.

2 - In case you use Google Apps, follow the instructions on Enable or disable G-Suite integration to integrate your Cloud site with G-Suite. The setup process will prompt you to choose which users and groups you would like to sync in your Atlassian Cloud products.

3 - You can also manually bulk invite customers to your Service desk projects directly, by copying their e-mail addresses from your AD (Separated by Space or comma) and pasting it in the invite screen under Projects > Project Name > Customers > Add Customers. This invite will send an email to the customers, asking them to complete their username and password creation to access the system.

For more information, you can check the following documentation:

Jira Service Desk: Bulk Add Customers 

Let us know if you have any questions.

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