Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,216
Community Members
 
Community Events
165
Community Groups

Add in for managing "child" tasks?

I've got a workflow that's pretty complicated and I'm not sure of the best way to handle it.

The business process is

- get a request for x number of devices

- configure each device with information specific to the device

- pack devices into one box and ship out

- check devices in when they come back (which isn't necessarily all at once)

I've got two intersecting workflows, as I see it. One for each device, and one for the parent request.

They need to be associated somehow. It needs to be easy for users to update information on the child tasks in bulk and quickly.

Can you guys recommend any good tools or techniques for handling this sort of thing?

2 answers

Hey @Mary Mascari ,

Have you considered using either sub-tasks or just related issues?

The main issue (I would think a Service Request) would have the initial request for x number of devices and that would then generate a subtask for each device.

Just like a regular issue, a subtask has it's own workflow. A subtask just means that it cannot exist without a parent issue.

You can also add some conditions on the main issue where you don't allow resolution until all subtasks have been resolved.

https://support.atlassian.com/jira-cloud-administration/docs/configure-sub-tasks/

https://support.atlassian.com/jira-service-management-cloud/docs/create-issues-and-sub-tasks/

I'm with you on the sub-tasks.

I need a way to capture the number of sub-tasks to create, I guess. 

If someone's requesting 20 of Device A and 7 of Device B, I need a way for them to indicate that, so I can automatically spawn those sub-tasks.

I've got about 10 device types at the moment, but they change as new ones are added and old ones are removed, so I don't want to create a field for each device type (e.g. "Number of Device As Requested: ") 

How does Jira handle a multidimensional array?

Hi There, the suggestions above should work well once you have logged your initial hardware request, perhaps you can consider using JIRA asset management as a front end

 Asset management & configuration management Jira | Insight (atlassian.com)  

Asset management features in Jira Service Management - YouTube

If the hardware is an asset, and you want to track these it might be worthwhile looking at a combination approach, however if the assets are tracked somewhere else, there wouldn't be any value.

If you want to stick with basic JIRA then I'd consider using a quantity field, you won't need to set one up per device/model, it will be available for any task if you assign it correctly.   

Good luck,

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you