Add Approver via API

Jeremy Wilson
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December 13, 2022

I'm looking for a method to add an approver to existing JSM tickets via the API.  Looking at the JSM API docs I don't see a method to add one, just get a list of existing ones.

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Jeremy Wilson
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December 20, 2022

So, some digging turned up the answer - you have to specify the approver's account ID.  Once you have that, you can do an update to add them:

{"update":{"[Approver customfield]":[{"add":{"accountId":"[User Account ID"}}]}}

 This is tested and working.

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