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2020 - Can't connect JIRA support desk custom email to gmail

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Chris Harden
Chris Harden Feb 06, 2020

Hi Guys,

I cannot get JIRA Service Desk to use my custom gmail support account. I tred to use the regular password, and I even created an app password on the gmail account (and used that generated key). No luck either way.

I'm getting a growl message that says:
Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "[AUTHENTICATIONFAILED] Invalid credentials (Failure)"

I'm struggling. What do I need to do?

Thank you, :]
Chris

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Jorge Dieguez
Jorge Dieguez May 01, 2020 • edited

I had the exact same problem, but I found a fix in these two articles. It turns out the problem lies in the 2FA. My fix was:

  1. Activate 2FA
  2. Create an app specific password for Jira Service Desk
  3. Voilà! Success!

Here are the two articles that walked me through this:

https://confluence.atlassian.com/jirakb/how-to-troubleshoot-issues-with-the-email-channel-973489501.html

https://support.google.com/mail/answer/185833

 

Good luck!

 

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