Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

2020 - Can't connect JIRA support desk custom email to gmail


Hi Guys,

I cannot get JIRA Service Desk to use my custom gmail support account. I tred to use the regular password, and I even created an app password on the gmail account (and used that generated key). No luck either way.

I'm getting a growl message that says:
Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "[AUTHENTICATIONFAILED] Invalid credentials (Failure)"

I'm struggling. What do I need to do?

Thank you, :]

1 answer

I had the exact same problem, but I found a fix in these two articles. It turns out the problem lies in the 2FA. My fix was:

  1. Activate 2FA
  2. Create an app specific password for Jira Service Desk
  3. Voilà! Success!

Here are the two articles that walked me through this:


Good luck!


Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events