You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hi Guys,
I cannot get JIRA Service Desk to use my custom gmail support account. I tred to use the regular password, and I even created an app password on the gmail account (and used that generated key). No luck either way.
I'm getting a growl message that says:
Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "[AUTHENTICATIONFAILED] Invalid credentials (Failure)"
I'm struggling. What do I need to do?
Thank you, :]
Chris
I had the exact same problem, but I found a fix in these two articles. It turns out the problem lies in the 2FA. My fix was:
Here are the two articles that walked me through this:
https://support.google.com/mail/answer/185833
Good luck!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.