It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to expose existing jira tickets to customer

Joe I'm New Here Feb 18, 2020

Hi,

 

Does anyone know how I can expose and associate existing jira tickets from other projects to a customer/organization in service desk? More specially, I would like to give them access to read/write to the tickets with a particular epic link in another project within Jira. 

 

Thanks,

Joe

1 answer

1 accepted

0 votes
Answer accepted

Hello Joe,

Welcome to Atlassian Community!

To allow a customer to view and comment on a Jira Software ticket, it will require a license, otherwise, it will be necessary to open the project to the public  (anonymous access) and everyone on the internet will be able to find the tickets.

Note that anonymous access is available only for Classic projects.

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

Joe I'm New Here Feb 20, 2020

Hi Angélica,

 

Thank you so much for your reply. It is clear to me now. For this reason, it seems SD may not be suitable for our needs. I appreciate your feedback. 

 

Regards,

Joe

Like Angélica_Luz likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

Cloud Cafe Ep. 1: Getting started with the Atlassian ecosystem

Welcome to Cloud Cafe – our video series about cloud app development on Atlassian. ✨ Ever heard the term Atlassian ecosystem and wondered just exactly what it meant? Grab a cup of ☕ and join ...

50 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you