I am implementing new workflow with my company and one of the statuses is an Approval step. I have the value currently as approvers which pulls from whomever was set as the approval when the issue was created. Is there a better way to manage this? For example say if the person to approve this issue type changes I currently would have to go into each each issue and edit the Approver field. I know there are 2 other options such as CAB and Change Managers but I cannot find where to manage those users.
Another additional question is there a way to mass control different approval for different issue types besides doing what I mentioned above.
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Get the most out of Jira Service Management
Solve customer problems efficiently and deliver outstanding service experiences.
Learning Path
Adopt ITSM practices to deliver exceptional service
Become familiar with the principles and practices that drive ITSM. Then, learn how to configure and use Jira Service Management to implement them.
Atlassian Certified Associate
Jira Service Management Agent Essentials certification
Prove you know what's essential to providing efficient and resolution-focused service in Jira Service Management.