It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Editing viewability of Jira service desk

I am currently attempting to create a support platform in Jira service desk.

 

Within this support platform, I currently have 2 groups; Technical support and general support.

My question is as follows

 

How to do I limit the viewability so that any public / anonymous user can only see the general support group with those request types while any internal business user can see both groups.

 

The idea is that I want internal users to be able to raise a bug/feature request directly with the tech team while users outside of the company have to go through to the ops team who can forward it on to the tech team if required.

 

Thanks.

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Next-gen

Keyboard shortcuts have arrived for next-gen projects!

...ollected feedback from users around the lack of shortcuts, and we’re here to address that: In next-gen projects, I miss the keyboard shortcuts badly. This is particularly true on the Board, but also i...

282 views 2 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you