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Cannot create a Service Desk Project

Hi,

We are using JIRA Software Application and on top of it I have recently installed Service Desk trail version on JIRA Server. Its giving me an error when I am trying to create Service Desk project. Please find the screenshot below for more details:

image.png

Please find the Error message that has been captured in Atlassain-Jira log file:-

2019-11-04 10:41:24,140 https-jsse-nio-443-exec-2 ERROR DLoyapalli 641x66321x1 19vit0j 10.158.95.70 /rest/project-templates/1.0/templates [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: An error occurred while notifying that a project was created
java.lang.RuntimeException: An error occurred while notifying that a project was created
at com.atlassian.jira.bc.project.DefaultProjectService.notifyHandlersOfProjectCreated(DefaultProjectService.java:395)
at com.atlassian.jira.bc.project.DefaultProjectService.createProjectInternal(DefaultProjectService.java:377)
at com.atlassian.jira.bc.project.DefaultProjectService.createProject(DefaultProjectService.java:347)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
... 1 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy26.createProject(Unknown Source)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)
at com.sun.proxy.$Proxy26.createProject(Unknown Source)
at com.atlassian.jira.projecttemplates.service.ProjectTemplateServiceImpl.applyProjectTemplate(ProjectTemplateServiceImpl.java:173)
at com.atlassian.jira.projecttemplates.rest.ProjectTemplatesResource.createProjectFromFormRequest(ProjectTemplatesResource.java:170)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)
... 12 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
... 32 filtered
at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)
... 13 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 20 filtered
at org.kantega.atlaskerb.AtlasKerberosFilter.doFilter(AtlasKerberosFilter.java:93)
... 3 filtered
at org.kantega.atlaskerb.AtlasKerberosFilter.doFilter(AtlasKerberosFilter.java:93)
... 36 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 7 filtered
at org.kantega.atlaskerb.AtlasKerberosFilter.doFilter(AtlasKerberosFilter.java:93)
... 3 filtered
at org.kantega.atlaskerb.AtlasKerberosFilter.doFilter(AtlasKerberosFilter.java:93)
... 3 filtered
at org.kantega.atlaskerb.AtlasKerberosFilter.doFilter(AtlasKerberosFilter.java:93)
... 3 filtered
at org.kantega.atlaskerb.AtlasKerberosFilter.doFilter(AtlasKerberosFilter.java:93)
... 15 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:137)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:90)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
... 4 filtered
at org.kantega.atlaskerb.AtlasKerberosPreFilter.doFilter(AtlasKerberosPreFilter.java:61)
... 3 filtered
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 24 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)

 

1 answer

Hi @Dinesh ,

Can you please refer and troubleshoot the issue with below atlassian knowledge base document.

https://confluence.atlassian.com/jirakb/create-project-fails-with-unknown-error-in-jira-server-818580338.html

Thanks,

Avinash

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