Hi, we are currently looking at Jira as a replacement for our service desk.
Is there an easy way to take a feed of our users to set them up as a customer in service desk? Ideally taking a feed from AD but we can make this ourselves. That way, leavers/joiners to our organisation would be automatically added.
Any help apprecaited!
Thank you for reaching out.
There are some options you can use to properly add your customers from your AD to Jira Service Desk:
1 - You can add the users from your own Identity Provider (IdP) to Jira Service Desk as customers by using the Atlassian Access, our security, and centralized administration software.
2 - In case you use Google Apps, follow the instructions on Enable or disable G-Suite integration to integrate your Cloud site with G-Suite. The setup process will prompt you to choose which users and groups you would like to sync in your Atlassian Cloud products.
3 - You can also manually bulk invite customers to your Service desk projects directly, by copying their e-mail addresses from your AD (Separated by Space or comma) and pasting it in the invite screen under Projects > Project Name > Customers > Add Customers. This invite will send an email to the customers, asking them to complete their username and password creation to access the system.
For more information, you can check the following documentation:
Let us know if you have any questions.
Meet the new and improved IT service management template for Jira Service Desk! Here are a few of the powerful features ready and waiting for you: Better focus on ITSM - clear ticket categories...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events