Making a searchable knowledge base: Better to create docs in Confluence or import them from Word?

[jim.hall]

For imported Word docs, what is the best formatting to make them searchable?

[David at David Simpson Apps]

If you're using Confluence as your knowledgebase, then you should start the mental switch from writing Word documents to writing web content. Write your it in the correct format from the start. 

If you write something in Word, that's a single document. Importing that content into any system may cause a certain craziness of formatting to be brought over from Word. 

Write it in Confluence and you'll only be formatting things once. Also, you'll be able to use web native features like hyperlinks to link related pages together.